DELIVERY COMMITMENT

Order Processing

Your order will be shipped within three working days after receipt of payment (in case of cheque / card, this will be after credit confirmation by the bank). You will be informed about any delay in shipment, should this happen for any reason. Shipping costs (even if included in the price or in case of free shipping) do not include any local levies, entry tax / octroi / duty charged at your end. Any statutory forms / documents required under your local laws will need to be submitted in advance. In case a shipment is held up in transit due to lack of proper documentation, it will be your responsibility to clear and complete all formalities to release the shipment from the authorities / agencies.

Smaller scopes, binoculars, books and accessories are normally delivered within two to five working days after dispatch. Larger scopes are normally delivered within five to ten working days. Imported brands can have varied lead time. Please add five additional working days for delivery to the north eastern sector and other remote locations.

We have the right to choose a carrier best suited to your ordered item and location to ship your product. Any change / upgradation / special requests may cost extra. This extra charge will be billed to you. Please confirm your acceptance of these conditions with us in advance.

For further queries, please send an e-mail to galileo@galileotelescope.com. Please mention your order number for easy reference. Alternatively, you may contact us through voicemail / SMS on 09323554536.